Refund policy
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Returns
All returns must be made within 30 days of delivery. Returns are only accepted when an item has not been used, test fitted, or damaged. Before a return can be started you must first contact us via Email to receive an RMA number and proper authorization to return the order.The purchaser is responsible for return shipping. All returned orders are subject to a 15% restocking fee of the final price of the order. The restocking fee may be waived if exchanging merchandise, we may charge an exchange fee to cover the shipping of the new order. Any order returned without an RMA will not fall under our return policy and may be refused so please contact us first with any issues regarding your order.
Always insure your return shipping and document tracking for it. We are not responsible for a lost or damaged return. Contact us if you would like to received a prepaid label. The cost will be deducted from your refund.Special attention is given to the fact that no returns will be given for any specialties purchased (modification parts, customized products) once they have been installed.
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Restocking Fees:
1 Standard Restocking Fee is - 15%
2 Custom Order Restocking Fee is - 30%
3 Damaged Order Fee is - TBD
4 Custom Custom Order Canceled after 48hrs - 10-20%
Returned orders that are found to be damaged , installed, partially installed, dirty, or the packaging has been destroyed will incur extra fees as they are no longer in sellable condition. That fee is dependent on the amount of damage and at the discretion of depot.
Any Returns past 30 days of delivery are at the sole discretion of U.S. Part One and may not be accepted. All returns outside our policy guidelines can be subject to a restocking fee of up to 30-50% of the total purchase price.
We reserve the right to refuse or deny any returns.
Why is my refund less than I paid?
All orders that have been payment processed but canceled before shipping will incur a 5% payment processing fee. ( this is the fee payment processing companies charge us , but do not return when we refund a transaction )